PRIVACY STATEMENT


WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy is for Fyne Audio Limited and any of our affiliated companies, and has been created because we fully respect your privacy and want to ensure your data is collected and processed in line with the latest regulations defined recently in the EU GDPR legislation which came inot effect in May 2018.  Our policy covers the use of our website www.fyneaudio.com and also any data exchange that may happen if you visit one of our premises. Our premises include but are not limited to any physical location, building, trade show booth, retail or point of sale location, where Fyne Audio Limited is operating as a real entity in any way. In these premises there would be a likelihood of a physical or verbal transfer of information, in addition to electronic transfer.

The policy sets out the different areas where user privacy is concerned and outlines the general obligations & requirements around any personal data that we collect, use, hold, or process.

WHY WE COLLECT DATA

The reason we need to collect personal information is to provide you with the best level of customer service and improving our service levels and products. We Process your contact information, user name and password for the purposes of registering you to our Website, verifying and managing your account, including sending you information about your account. We will process your name and contact details to provide you with information that you seek from Fyne Audio Limited about our products and services, including contacting you with information regarding purchases you have made with us and arranging delivery of products, as well as customer service support information and information about changes to our policies or terms and conditions.

We will process your information such as gender, date of birth, location, company, job title, education, marital status and interests, when you choose to provide some or all of this information to us, in order to understand the demographics of users of our Website and to verify your account. Also we will process information that you choose to publish on our Website or our social media platforms in order to contribute to our marketing campaigns.

When you purchase products we will process your financial information (including account information and purchase activity) in order to fulfil your orders and in order to prevent fraud and other illegal activities on our Website. To help us to provide, maintain, optimize and improve the Website and improve your experience at the Fyne Audio Limited’s Premises we will use information about your visits to and usage of our Website and Premises. This will include your IP address, browsing preferences, device information, unique device identifiers, geolocation information and other information about your use of the Website, data collected on visits to the Fyne Audio Limited’s Premises and information you provide us in surveys, marketing research questionnaires and/or focus groups in which you choose to participate in order to customize, enhance and optimize your experience on the Website. This also allows us to monitor compliance with our terms and conditions of use on our Website and monitor any illegal activity on our Website.

If we have a contract that we have entered into with you to provide you with the information, products or services that you have requested or purchased or won from us in a promotions that you have chosen to enter, or fulfilling our maintenance services and customer and/or technical support services obligations to you, we will also need to process your personal data.

There may be a need to comply with applicable laws and regulations and Fyne Audio Limited’s legal obligations such as accounting and tax requirements may requires us to process your data.

 

The above outlines the legal bases on which we need to gather your Personal Data. Where necessary, we will ensure we have your consent for processing certain Personal Data and you may subsequently withdraw that consent at any time by the means indicated at the time consent is procured and/or by emailing us at [email protected].  This does not affect the lawfulness of the processing that occurred on the basis of your earlier consent, before its withdrawal.

 

You can stop our collection of information by the Website by stopping use of the Website.

You may always opt-out of receiving communications from us.  We provide you with the opportunity to opt-out of receiving communications at the point where we request information about you and/or provide communications to you, or you can contact us via [email protected].

You are not required to provide Fyne Audio Limited with Personal Data when you visit or use our Website or when you visit the Fyne Audio Limited’s Premises, but if you do not do so in the circumstances described above, we will not be able to provide you with certain information you request or with all of our products and services, and as our Website develops you will not be able to use all the features of our Website.

THE DATA WE COLLECT

We generally collect two types of data from you: “Personal Data” and “Non-Personal Data”.

“Personal Data” is any information that can identify a person individually and includes data such as, name, e-mail and/or postal address, telephone number, user name, password, date of birth, gender, credit card number, billing and/or other contact information.  Personal Data may be supplied to us at various instances including, when you register for a membership account or purchase products as a guest on the Website, register and, when you purchase goods or use our services at the Fyne Audio Limited’s Premises, as well as through other means such as those listed below.

“Non-Personal Data” is data which is collected about the use of the Website or about a group or category of users from which individual identities or other individually identifiable information has been removed.  This Policy does not restrict or limit our collection, use and provision of Non-Personal Data.

PERSONAL DATA

Listed below are the most likely situations when we may collect and store your Personal Data. By using the Website and/or visiting Fyne Audio Limited’s Premises, you agree to us collecting your Personal Data, including through the following means:

–    registration to use the Website;
–    browsing, using, purchasing products, signing-up for Fyne Audio Limited’s communications and/or Website and/or otherwise using Fyne Audio Limited’s services through the Website
–    visiting Fyne Audio Limited’s point of sale locations and marketing campaigns, and other events and exhibitions or Fyne Audio Limited’s Premises;
–    visiting Fyne Audio Limited’s social media platforms, including but not limited to Fyne Audio Limited’s Website, Facebook or Instagram page) and creating user-generated contents on those platforms (such as comments, discussions, likes, private messages, etc.);
–    taking part in surveys and/or event questionnaires (e.g. via webforms on the Website) and entry into sales promotions and competitions;
–    registration for product warranties and maintenance services;
–    request for customer service or other assistance on the Website.
–    contacting us by email,  post, fax or any other means of communication

 

We may also collect your Personal Data from social media sites. When you log in to use the Website or accesses Fyne Audio Limited’s social media platforms (such as Fyne Audio Limited’s Facebook or Instagram pages) using your Facebook or other social media accounts, we may collect the Personal Data that is made available to us on that page or account including your account ID / username, profile, mobile number and other information and activities about you on Facebook and/or other social media accounts. However, we will endeavour to comply with the privacy policies of the corresponding social media platform and will only collect and store such Personal Data that we are permitted to collect by these social media platforms.

In order for you to register for an account on our Website when this function is running, you must provide us with your name, email address and password, or else you may not be able to sign up for such account.  If you wish to purchase products on our Website when this function is running, you must also provide us with your postal address, telephone number and payment verification information.  Otherwise, we will not be able to process the order for you.

If any Personal Data provided by you do not belong or relate to you but to a third party, you hereby agree and confirm that you have provided a copy of this Policy to the third-party to whom the personal data belongs or relates, who has read and agreed to all terms in this Policy, and that you have authority from such third-party to provide the relevant personal data from us.

NON-PERSONAL DATA

When you use the Website, we and/or our data processors (which process non-personally identifiable data on our behalf) may keep an activity log that does not identify you individually and cannot be used to identify the identity of any particular visitor to the Website.  Generally, we collect and store the following categories of data, which shall be considered Non-Personal Data to the extent that they do not fall within the definition of “Personal Data” under any laws applicable to our collection, holding, processing and/or use of your personal data. In the event that the laws of certain jurisdictions treat this “Non-Personal Data” as Personal Data, Fyne Audio Limited will comply with those laws. Typically this Non-Personal Data is:

–    device information about your mobile or other device that you use to access the Website. This information may include the device name, IP address of your device, your device’s operating system and version, your router name SSID (service set identifier), the type of mobile Internet browser you use, the browser’s type and configuration, the geo-location information and other unique device identifiers of the device accessing the Website, browsing preferences such as region, language settings, etc.;

–    information about the speaker linked to the Website and/or linked to the device that you use to access the Website. This information may include the MAC (media access control) address, SSID and firmware of such speaker, as well as the speaker sound and volume settings;

–    information about your use of the Website including without limitation the specific actions you take on the Website, the number of new or returning visits, statistics on the pages visited and referred, a reading history of the pages you have viewed, search terms used and search results, error and crash statistics, traffic data (such as time and date of access),

We may collect, use and share to third parties for customizing, enhancing, optimizing, maintaining and/or improving the quality of the Website, such as for determining the optimal screen resolution, language and font settings. To the extent that the above Non-Personal Data do not amount to personal data under any law applicable to our collection, holding, processing and/or use of your Personal Data, this Policy in no way restricts or limits our collection, use, handling and provision of such Non-Personal Data.

We use web analytics services including Google Firebase Analytics, Google Analytics and Google Adwords to obtain various types of non-personally identifiable demographics information from our Website users including, but are not limited to, gender, age, location and interests of our Website users. This information are obtained for us to operate, maintain and/or improve the Website.

CHILDREN

We do not knowingly collect personal information from children aged under 16 or individuals under the age of majority in the country that they live. If you believe that we have inadvertently collected such information, please contact us at [email protected] so that we can promptly obtain parental consent or remove the information. 

THE WEBSITE

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

USE OF COOKIES

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

 

We use the following types of cookies when you access our Website:

  • Essential cookies:These cookies enable you to use our Website; they are essential to enable you to browse our Website and use certain features. Disabling them may prevent you from using certain parts of the Website. These cookies also help keep our Website safe and secure.
  • Preference cookies:These cookies store information such as your location data and language selection, login data and website preferences. Without these cookies, our Website may not be able to remember certain choices you have previously made or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
  • Performance cookies:These cookies collect information about how you use our Website, such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages. They are also used to gather feedback on customer satisfaction through surveys.

Content / advertising cookies: These cookies gather information about your use of our Website so we may improve your experience and provide you with more relevant content and advertising. They remember that you’ve visited our Website and help us understand how you use them. Some of these cookies are from third parties that collect information about users of our Website in order to provide advertising based on users online activities.  The third parties involved in this type of advertising collect internet browsing information (e.g., websites visited, time of visit) across different websites and over time, and they may use the information they collect on our

 

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information (http://www.google.com/privacy.html).

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

DIRECT MARKETING DATA AND YOUR ABILITY TO OPT OUT

We will use your Personal Data in direct marketing, but we will not do so without obtaining your prior permission.  We and/or our data processors may collect and use your name, gender, birthday, email and postal address, telephone number, company, job title, education, marital status, interests and purchase activity to provide you with information regarding our audio and electronic goods and services, if you choose to allow us to do so.

Our direct marketing activities may include communication by post, telephone, email, SMS, and/or other mobile communication applications (such as WhatsApp, WeChat and/or Line) about our Website, Fyne Audio Limited’s Premises as well as our products, services, newsletters, events, contests, competitions, surveys, offers and promotions connected with the audio and/or electronic goods and services provided by us.

When you first register for an account on the Website and/or the when you first provide your personal information to us at the Fyne Audio Limited’s Premises or through other means of communication such as email, if you do not want your Personal Data to be used for direct marketing purposes, please do not tick the checkbox which allows you to opt into our newsletters and/or direct marketing activities.

You may also change your mind and request that we stop sending you direct marking materials/communications or to cease using or providing your Personal Data for any direct marketing purposes at any time by emailing us at [email protected].  We will, at no cost to you, act on your request within 7 working days in order to ensure that you are not included in future direct marketing promotions.

 

We do not share, sell, transfer, provide, rent or trade Personal Data to or with third parties for their own direct marketing purposes unless we have obtained your consent in accordance with the requirements under the applicable law.

SHARING YOUR PERSONAL DATA

We respect your privacy and therefore strive to keep your Personal Data secure and confidential. We may share your Personal Data with the following third parties, and will only seek your consent to do so if this is required by your local law.:

-third-party logistics company in order to arrange delivery of the goods you have purchased from our Website and/or Fyne Audio Limited’s Premises;
– agents, contractors or other third-party service providers providing administrative, telecommunications, computer, payment, fraud prevention, insurance, data processing or other services to us in connection with the operation of our business
– our affiliates or subsidiaries in the audio and electronics industry; and
– e-commerce platform providers on which Fyne Audio Limited sells and/or offers its products for sale for the purpose of processing your purchase orders, sales delivery, conducting Fyne Audio Limited’s marketing campaigns as well as any other purposes as specified in the Personal Data section above for, and on Fyne Audio Limited’s behalf.

The above parties will only process your Personal Data for and on our behalf as set out in this Policy and will not process your Personal Data for their own purposes. They owe a duty of confidentiality to us and we require them to contractually agree to hold, process and use your Personal Data in compliance with this Policy and in accordance with our instructions.

We may also share your Personal Data with third-party businesses in the event that all or substantially all of our assets are sold or transferred to another party, or another transaction occurs in which your personal information is one of the business assets transferred.

In addition, we may also share your Personal Data to third-party websites, mobile apps or social media platforms (“Third-party Services”) if you choose to link or otherwise connect your Fyne Audio Limited’s membership account with such Third-party Services.  If you choose to connect your Fyne Audio Limited membership account with any Third-party Services such as Facebook, you will be sharing your Personal Data with these Third-party Services.  We are not responsible for, have no control over and shall not be liable for how the Third-party Services will use, process or share your Personal Data.  You should make sure you read and agree to their respective privacy policies before connecting with any Third-party Services and only connect your Fyne Audio Limited membership account with Third-party Services that you trust.

We may also disclose your Personal Data to law enforcement agencies, regulatory bodies, or other people or entities if such disclosure is reasonably necessary to (i) satisfy any applicable law, regulation, legal process or enforceable governmental request including but not limited to those under the applicable law; (ii) detect, prevent or otherwise address fraud or security issues; or (iii) protect against harm to the rights, property or safety of us, our subsidiaries, affiliates or the public as required or permitted by law.

DATA SECURITY & STORAGE

Physical records of your Personal Data will be stored in a secure location with restricted access. Electronic copies of your Personal Data will be stored on servers maintained by us and/or our third-party service providers, which are situated in secure locations and protected by adequate data security measures (for example, sensitive data is encrypted before being transmitted over the Internet). The Website and the computers and servers that supply data to the Website incorporate reasonable safeguards to protect the security, integrity, completeness, accuracy and privacy of the Personal Data that we may collect, and we have put into place reasonable precautions to protect such information from loss, destruction, misuse, unauthorized access, disclosure and alteration.

We take reasonable administrative, physical and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the Personal Data and information you input (such as Website log-in details), and storing your information in an encrypted form behind a firewall designed to block access from outside our network.

However, while we try our best to safeguard your Personal Data once we receive it, no security or encryption method can be guaranteed to protect information from hackers or human error, and no transmission of data over the Internet or any other public network can be guaranteed to be totally secure.

 

The information that we collect may be stored or processed on computers or servers located in the United Kingdom, United States, as well as any country where we do business. If you are accessing the Website from and/or visiting Fyne Audio Limited’s Premises outside the EEA, by providing us with your Personal Data or by accessing and using the Website, you consent to the transfer of your Personal Data to our facilities outside of the country in which you have provided your Personal Data to us.  The personal data protection laws of those countries where your Personal Data are stored might not be as stringent or comprehensive as those in your country, but we will take all reasonable steps to ensure the protection of your privacy and will only collect and use your Personal Data for the purposes which are set out in this Policy.

 

If you are accessing the Website from and/or visiting Fyne Audio Limited’s Premises inside the EEA (i.e. including an EU Member State), please see below, for information about our international data transfer practices.

 

We will not keep your Personal Data for longer than is necessary to fulfil the purposes and any directly-related purposes for which such Personal Data is collected. We will take into account any legal obligations that require us to retain the Personal Data for a certain period of time as well as the duration of your use of our Website. If you wish to de-register from our Website , amend or update your Personal Data, or request that we no longer use your Personal Data to provide you with the information or services you have requested, please contact us at my[email protected] audio.com.

SECURITY OF YOUR PASSWORD AND ACCOUNT

If you register an account on our Website, you are entirely responsible for ensuring and protecting the security and confidentiality of your password and account. You are also entirely responsible for any and all activities that occur under your account and we shall not be held liable for any claims, loss or damage resulting from a breach of the foregoing or any unauthorized use of your account.

THIRD PARTY WEBSITES

Our Website may contain links to third-party websites. These links are provided solely as a convenience. Fyne Audio Limited does not endorse any third-party websites. Access to any other website through any links provided on our Website is at your own risk. Fyne Audio Limited is not responsible for the content of any such websites or the accuracy or reliability of any information, data or other contents of those websites. We encourage you to consult the privacy policies of any third-party websites that you visit.

REVIEWING, UPDATING AND DELETING YOUR PERSONAL DATA

If you are accessing the Website from and/or visiting Fyne Audio Limited’s Premises outside of the EEA, please note that you may exercise your right to know whether we hold your Personal Data, what type of Personal Data is held and request access to, correction of, or deletion of your Personal Data held by us.  If you wish to:

– have access to your Personal Data, for which we may charge a reasonable fee for complying with your request;
– correct any Personal Data relating to you which is inaccurate; or
– withdraw your consent to the use of your Personal Data by us (however, withdrawing consent may affect your access and use of our Website), you may send such requests or inquiries to our Data Manager at [email protected].

If you are accessing the Website from within the EEA (i.e. including an EU Member State), you are entitled to request access to, correction or removal of Personal Data relating to you or restriction of processing or to object to processing of such Personal Data and other rights in accordance with applicable law.  You may also ask for your Personal Data to be ported to third parties in accordance with applicable law.  If you wish to enforce your rights, please contact us at [email protected].  We will provide you with a response in accordance with applicable data protection law.  Fyne Audio Limited may refuse to provide such information in limited circumstances under applicable local law.

You also have the right to lodge a complaint before your local data privacy authority should we violate applicable data privacy laws(s) in our processing of your personal information.

CONTACT & COMMUNICATION

This Policy applies to the collection, use, holding and processing of your personal data by us, which includes the following entities:

– Fyne Audio Limited
– Fyne Audio Systems and Technologies
– F-Audio Limited

If you have any questions or complaints, or if you wish to access or correct your Personal Data or withdraw your consent to the use of your Personal Data held by us, or exercise any of your other rights, please contact our Data Manager at [email protected].

If you are a data subject in the EEA (including an EU Member State), you may also contact us by post via any one of the following addresses closest to you:-

Fyne Audio Limited
Suite 42
Grovewood Business Centre
Strathclyde Business Park,
Bellshill,
Lanarkshire
ML4 3NQ